Terms & Conditions

TERMS & CONDITIONS

Last updated: 29/09/2025

1. DEFINITIONS

For the purpose of full understanding and acceptance of these Terms and Conditions, the following terms shall have the meanings set forth below:

Owner: Reparolux, Mühlbachweg 4, 5301 Eugendorf, Salzburg, Austria. VAT No. 93 282/2471, phone +43 670 1975060, e-mail: info@reparolux.com.
Application: the website https://reparolux.com, managed by the Owner, providing a platform for repair, customization, and bespoke leather craftsmanship services.
Custom Products: tangible, handcrafted goods created and sold by Reparolux through the Application.
User: any person who accesses the Application, regardless of legal status or purpose, and who is interested in the contents of the Application, Custom Products, and/or Services.
Client: any natural or legal person commissioning Services or purchasing Custom Products from Reparolux.
Services (Lavorazioni): artisanal repair, renovation, restoration, customization, and other leather-related works, as well as any related services requested by the Client.
Items to be Repaired: goods not owned by the Owner, for which the Client commissions one or more Services.
Consumer: a natural person acting for purposes outside his or her trade, business, craft, or profession.
Conditions: this agreement governing the relationship between the Owner and the Clients in relation to the provision of Services and, where applicable, the sale of Custom Products through the Application.
Partner: specialized and qualified artisans based in Italy to whom the Owner entrusts the execution of the Services. Partners operate independently as third-party entities and are not employees or subordinate collaborators of Reparolux.

Third-party trademarks

Trademarks, trade names, and distinctive signs mentioned on the Application and belonging to entities other than the Owner (e.g. “Louis Vuitton”, “Gucci”, “Chanel”) are the exclusive property of their respective owners.
Such trademarks are used solely to describe the destination or compatibility of the Services, pursuant to § 10(3) Markenschutzgesetz (MSchG) and Article 14 of Regulation (EU) 2017/1001.
No license, affiliation, or approval relationship exists between Reparolux and the respective trademark owners.
Any reproduction or use of third-party trademarks beyond the limits provided by law is strictly prohibited.

2. PURPOSE OF THE SERVICE

Reparolux carries out artisanal repair, renovation, customization, and restoration work on bags, shoes, and leather goods, through a network of Partners located in Italy.
In addition, Reparolux offers the creation and sale of bespoke artisanal products, which can be commissioned through its available digital channels (Application, e-mail, WhatsApp, Instagram, or others).

3. CONTRACT FORMATION AND EFFECTIVENESS

The Client submits a request through one of the digital channels (WhatsApp, Instagram, e-mail, or website form), attaching a description and images of the items.
Based on the information received, Reparolux issues an indicative quotation containing a description of the Service, related fees, any additional charges, and estimated timeframes.

The quotation remains valid for 14 (fourteen) days from the date of issue, unless otherwise stated in writing.
After this period, Reparolux may amend or withdraw the quotation.

The contract is considered concluded only upon:
a) written confirmation of the quotation by the Client (including via e-mail or messaging), and
b) where applicable, payment of the deposit or total amount indicated.

In the absence of both conditions, the Services will not commence.

4. DELIVERY OF ITEMS IN PERSON

The Client may deliver the items in person to the agreed location or collection point.
Upon receipt, Reparolux will handle the transfer of the items to the designated Partners.

The condition of the items is documented solely through the photographs and information provided by the Client at the time of the quotation request.
Reparolux assumes no liability for discrepancies between such images and the actual condition of the items, nor for defects, damages, or wear not visible in the photographs provided.

If, upon arrival at the Partners’ workshop, additional or differing conditions are found compared to what was declared, Reparolux will inform the Client for clarification and, if necessary, to update the quotation.

If the Client does not expressly consent to proceed under the revised terms, the item will be returned at the Client’s expense.

Return and acceptance of items delivered in person shall take place in accordance with Article 11.

5. DELIVERY OF ITEMS BY SHIPMENT

The Client may send the items for Service by shipment:
a) organized by Reparolux, using a shipping label provided by e-mail; or
b) organized by the Client, using their own carrier.

Items must be sent to the operational address indicated by Reparolux in the contractual communications relating to the order.

Shipping costs are borne by the Client unless otherwise agreed in writing.

The Client must pack the items properly using suitable protective materials and guarantees that the items are of lawful origin and ownership.

If the shipment is organized by the Client using their own carrier, the risk during transport (loss, theft, damage) lies entirely with the Client.
If the shipment is organized by or through Reparolux, the insurance coverage provided for in Article 7 shall apply.

The condition of the items is documented solely through the photographs and information sent by the Client at the time of the quotation request. Reparolux is not liable for discrepancies between the images and the actual condition of the items, nor for defects, faults, or damages not visible in the photos.

If additional or different conditions are found, Reparolux will inform the Client. In the absence of explicit consent, the item will be returned at the Client’s expense.

The Client must include in the parcel only the items for which Services have been requested. If discrepancies are found, Reparolux may suspend execution until payment is made for all items received.

Return and acceptance of items shipped are governed by Article 11.

6. TECHNICAL INSPECTION AND VARIATIONS

The quotation based solely on photographs is non-binding.

Upon physical receipt of the items, Reparolux or its Partners will perform a technical inspection:

If technical or economic discrepancies arise (e.g., additional work required, materials, or complexities not visible in the photos), Reparolux will notify the Client and issue a new quotation or amendment.
Execution of the Service will continue only upon the Client’s acceptance.
If the Client does not approve the revised quotation, the item will be returned, with return shipping costs borne by the Client.

7. LIABILITY AND INSURANCE COVERAGE

Reparolux and its Partners handle all items entrusted to them with the utmost care.
However, the following exclusions apply:

Reparolux shall not be liable for:

pre-existing damage;
intrinsic defects in the materials;
normal wear and tear or natural deterioration.

In the event of loss or damage occurring during custody or shipping organized by or through Reparolux, the Owner’s liability is limited to a maximum amount of EUR 500 per item.

The Client may request additional insurance coverage for items of higher value prior to the start of the Service, at the Client’s own expense.
If no such request is made, the standard coverage limit shall apply.

When shipment is organized by the Client using their own carrier, all risks related to loss, theft, or damage remain entirely with the Client.

8. EXECUTION, TECHNICAL LIMITS, AND ACCEPTED RISK

Reparolux and its Partners undertake to perform all Services in a professional and workmanlike manner.

The Client acknowledges that interventions on leather goods and similar materials (restoration, regeneration, deep cleaning, customization, repair, etc.) may alter the appearance, structure, or originality of the items.

Processes such as dyeing, deep cleaning, or treatment on delicate or fragile materials may produce unpredictable results, including tone variations, stiffness, micro-marks, or minor color transfers.
By confirming the quotation, the Client accepts these risks and releases Reparolux from any related liability.

The estimated timeframes are indicative only and may vary for technical, operational, or supply-related reasons.

Reparolux reserves the right to refuse or interrupt Services if:
a) the item is deemed irreparable or presents significant technical uncertainty;
b) the item is counterfeit or not original;
c) the Client’s request conflicts with professional standards or ethical practice.

In such cases, the Client shall only be entitled to reimbursement of any payments made for Services not performed, while shipping and handling costs remain at their expense.

If item labels are missing or contain inaccurate information, Reparolux will proceed based on its professional expertise.
Should the Client insist on proceeding despite warnings to the contrary, Reparolux shall be exempt from liability for any resulting damage, including cases where the item becomes unusable.

Reparolux shall not be held liable for:

unsatisfactory results or damage caused by wear, perspiration, dehydration, prior work, or deteriorating agents;
loss or damage to non-removable accessories (buckles, straps, buttons, zippers, etc.);
pre-existing defects or damage, even if only identified before work commencement.

9. PAYMENTS

Service fees, deposits, and any additional expenses are specified in the quotation.

Reparolux may require a deposit upon issuing the quotation.
Work will begin only after the deposit has been paid.
The remaining balance must be paid upon completion of the Services and before return delivery.

Payments must be made in euros (EUR), using the methods indicated by Reparolux (e.g., bank transfer, cash within legal limits, or other electronic means), net of any bank or transfer fees.

In case of delayed payment:

default interest shall automatically accrue at the statutory rate; and
Reparolux may withhold return delivery of the items until full payment is received.

10. CONSUMER WITHDRAWAL RIGHT (FAGG)

In accordance with the Fern- und Auswärtsgeschäfte-Gesetz (FAGG), a Consumer Client may withdraw from a distance contract within 14 days without providing any reason and without incurring costs other than those prescribed by law.

The right of withdrawal does not apply to:

goods made to the Consumer’s specifications or clearly customized;
services that have been fully performed, provided that execution began with the Consumer’s express consent and acknowledgment of the consequent loss of the right of withdrawal.

If withdrawal is exercised during the performance of a Service, the Client must pay a proportional amount corresponding to the portion of the Service already provided.

To exercise the right of withdrawal, the Client must send an explicit declaration to info@reparolux.com within the 14-day period. Reparolux will confirm receipt of the withdrawal notice by e-mail.

11. RETURN, INSPECTION, AND CLAIMS

In-person delivery (Article 4): at the time of return at the Repair Point or designated location, the Client must open the packaging and immediately inspect the item for conformity.
Signing the delivery note without reservations constitutes final acceptance regarding any apparent defects, without prejudice to the right to report hidden defects.
Shipment delivery (Article 5): upon receiving the package, the Client must check the integrity of the packaging and the conformity of the item before signing.
If the package appears opened, damaged, or wet, the Client must sign with reservation and immediately inform Reparolux, providing photographic documentation.
In the absence of such reservation or timely communication, the item shall be deemed definitively accepted with respect to apparent defects.

Any complaints regarding non-apparent defects must be sent within 7 days from delivery, exclusively by e-mail to info@reparolux.com, indicating the order number and attaching photographs.
After this deadline, the item is considered definitively accepted.

12. COMMUNICATIONS AND TRACEABILITY

All relevant communications (confirmations, changes, authorizations, complaints) may be carried out via e-mail or through the messaging systems used for the order (e.g., WhatsApp, Instagram).
Such communications have the full legal value of written form.

The logs and message histories generated by these channels shall serve as evidence of the statements and confirmations made.

13. STORAGE AND RETENTION

If the Client fails to collect the items within six (6) months from the communication of availability and remains in default despite written reminders, Reparolux may proceed with the sale of the items in accordance with applicable law.

The proceeds will be applied to cover the amounts due, including fees, storage expenses, return shipping, administrative costs, and related charges.

Any remaining balance not claimed within twelve (12) months shall be retained by Reparolux as compensation, to the extent permitted by applicable law.

14. INVOICING

Clients wishing to receive an invoice must provide the necessary fiscal information.

Reparolux shall issue invoices solely based on the data provided by the Client, who declares that such information is accurate and releases Reparolux from any liability for errors or omissions.
Invoices are issued in electronic format (PDF) and sent by e-mail, retaining full legal validity.
The Client must communicate their fiscal details within seven (7) days of request.

15. CONTENT PROVIDED BY USERS

If the Application allows Users to upload or send content (images, texts, comments):

The User agrees not to transmit illegal, offensive, defamatory, or rights-infringing materials.
The User is solely responsible for the content submitted and indemnifies Reparolux against any third-party claims.
Reparolux reserves the right to remove or refuse publication of non-compliant content.
By submitting content, the User grants Reparolux a non-exclusive, transferable, royalty-free license to use such content for the purposes of service management and promotional activities.

16. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Reparolux is the owner or lawful licensee of all intellectual and industrial property rights relating to the Application and the materials made available through it.
No license or right of use is granted to the Client or User unless expressly provided.

All trademarks, trade names, logos, and distinctive signs appearing on the Application are protected and remain the exclusive property of the Owner or its licensors.
Any unauthorized reproduction or use shall be considered a violation of intellectual and industrial property rights.

17. DISCLAIMER REGARDING THE USE OF THE APPLICATION

The Application is provided on an “as is” and “as available” basis.
Reparolux does not guarantee that it will be free from errors, interruptions, viruses, or bugs, nor that it will meet the specific needs or expectations of Users.

Access to the Application may be suspended or limited without notice for maintenance, malfunctions, or causes of force majeure.

18. LIMITATION OF LIABILITY

The Owner shall not be liable to the Client or User, except in cases of willful misconduct or gross negligence, for service interruptions or issues arising from the use of the internet or third-party services.

In particular, Reparolux shall not be responsible for:
a) losses not directly resulting from a contractual breach;
b) indirect losses or lost business opportunities (including loss of revenue, profit, contracts, or reputation);
c) misuse of the Application by the User;
d) issuance of incorrect fiscal documents caused by inaccurate data provided by the Client.

The above limitations shall not apply in cases of willful misconduct or gross negligence, or for damage to life, health, or physical integrity, nor shall they affect any non-waivable rights of Consumers under applicable Austrian or EU law.

19. FORCE MAJEURE AND UNFORESEEN EVENTS

Reparolux shall not be held liable for delays or non-performance resulting from events beyond its reasonable control, including but not limited to strikes, technical failures, natural disasters, theft, cyberattacks, or unavailability of third-party services.

In such cases, the performance of obligations shall be suspended for the duration of the event.
If the impossibility to perform persists, the Client shall only be entitled to reimbursement of any amounts paid for Services not performed.

20. LINKS TO THIRD-PARTY WEBSITES

The Application may contain links to third-party websites over which Reparolux exercises no control.
Reparolux assumes no responsibility for the contents or services provided by such external sites, which are governed exclusively by the respective operators’ terms and conditions.

21. WAIVER

No waiver of any right or provision under these Conditions shall be valid unless expressly stated and agreed in writing.
The failure or delay by Reparolux in exercising any right or remedy shall not constitute a waiver thereof, nor shall it preclude the later exercise of that right.

22. SEVERABILITY

If any provision of these Conditions is declared invalid, illegal, or unenforceable by a competent authority, such invalidity shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

23. PRIVACY

The processing of personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

For detailed information regarding methods, purposes, data subjects’ rights, and contact details, Clients and Users should refer to the Privacy Policy available on the Application.

24. ENTIRE AGREEMENT

These Conditions constitute the entire agreement between Reparolux and the Client, superseding any prior communications, understandings, or arrangements, unless expressly confirmed in writing (e.g., quotations or confirmed orders).

25. LANGUAGE AND PREVAILING VERSION

These Terms and Conditions are drawn up in German and English.
In the event of any conflict or discrepancy between the two versions, the German version shall prevail.

26. GOVERNING LAW AND JURISDICTION

These Conditions are governed by Austrian law.

Any dispute arising from or connected with the interpretation or execution of these Conditions shall fall under the exclusive jurisdiction of the Court of Salzburg (Austria).

This is without prejudice to the application of mandatory consumer protection provisions under Austrian law and/or the law of the Consumer’s habitual residence within the EU.

27. ONLINE DISPUTE RESOLUTION FOR CONSUMERS

Pursuant to Regulation (EU) No. 524/2013, EU-resident Consumers are informed that the European Commission has established an online platform for alternative dispute resolution (ODR), accessible at:

👉 http://ec.europa.eu/consumers/odr/

Consumers may use this platform to seek non-judicial resolution of disputes arising from online contracts concluded with Reparolux.